Shipping Policy

Last updated: August 5, 2026

K&G Mowers & Tractors ships outdoor power equipment parts from:

623 N Main Street
Paris, TX 75460
United States

Order Processing

Orders are processed during our regular business hours:

Monday–Friday: 8:00 AM–5:00 PM Central Time
Saturday–Sunday: Closed

Orders placed outside business hours, on weekends, or on holidays will be reviewed on the next business day. Carrier transit times begin after an order has been processed and shipped.

Once your order ships, tracking information will be sent to the email address provided during checkout when tracking is available.

Shipping Within Texas

The following flat-rate shipping options are available for eligible orders delivered within Texas:

Shipping Method	Order Weight	Estimated Delivery	Shipping Cost
Economy	0–5 lb	5–8 business days	$4.90
Economy	5–70 lb	5–8 business days	$19.90
Standard	0–1 lb	3–4 business days	$6.90
Standard	1–5 lb	3–4 business days	$9.90

The shipping methods available for an order may depend on the product’s weight, package dimensions, inventory location, and delivery address. The final shipping charge will be displayed at checkout.

Shipping to Other U.S. States

For orders shipped outside Texas, available services and rates are calculated at checkout.

Depending on the order and delivery address, available services may include:

UPS

• UPS 2nd Day Air®

• UPS Next Day Air Saver®

USPS

• First Class Mail

• Priority Mail

• Ground Advantage

Shipping costs and estimated transit times are calculated using the package weight, dimensions, destination, and selected carrier service.

International Shipping

International shipping is available to eligible countries and regions currently enabled at checkout.

Available international services may include:

DHL Express

• DHL Express Worldwide

USPS

• First Class Package International

• Priority Mail Express International

• Priority Mail International

International shipping charges and estimated transit times are calculated at checkout. Available services may vary depending on the destination, product type, package size, and carrier restrictions.

If your country does not appear as an available destination during checkout, we are currently unable to accept an online order for that location.

Customs Duties, Taxes and Import Fees

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Some DHL Express shipments may support prepaid duties when specifically indicated at checkout. If duties and taxes are not collected during checkout, the recipient is responsible for paying them.

K&G Mowers & Tractors is not responsible for customs charges or delays caused by customs inspections. We recommend contacting your local customs authority before ordering if you need information about possible import costs.

Delivery Estimates

All delivery times are estimates and are not guaranteed. Business days do not include weekends or public holidays.

Delivery may be delayed by circumstances outside our control, including:

• Severe weather

• Carrier disruptions

• High shipping volumes

• Incorrect or incomplete addresses

• Customs inspections

• Remote delivery locations

• International transportation delays

Selecting an expedited shipping service shortens the carrier’s estimated transit time but does not necessarily shorten order-processing time.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you need to change your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges may apply when an order is returned or requires reshipment because of an incorrect, incomplete, or undeliverable address.

Multiple Shipments

Orders containing multiple products may arrive in separate packages. When this happens, you may receive more than one tracking number. You will not be charged additional shipping fees unless communicated and approved before shipment.

Lost, Delayed or Damaged Packages

If your package is delayed, please review the tracking information and contact the carrier first.

If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, your building management, and the carrier before contacting us.

If your order arrives damaged:

1. Keep the product and all original packaging.

2. Take clear photographs of the item, packaging, and shipping label.

3. Contact us promptly with your order number and photographs.

We will review the issue and assist with the appropriate carrier claim or resolution. Carrier investigations and claims may require additional time.

Contact Us

For shipping questions or assistance with an order, contact:

K&G Mowers & Tractors
623 N Main Street
Paris, TX 75460
United States

Phone: 903-784-7102
Email: officemanager@kgmowers.com
Business hours: Monday–Friday, 8:00 AM–5:00 PM Central Time